FAQs

If I do not see any questions here that I want the answer for, what should I do?  

You are very welcome to email us with your questions and we will be very pleased to answer them. Our email address: sales@londonscarves.com

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Can I buy one or two or three Units from your website?  

No, I am afraid not. This website is for businesses only. We do not do retail.

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Do you supply other countries outside United Kingdom?  

Yes, we do supply to any businesses around the world as long as there is a courier company for delivery.

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What would be the cost of delivery and who is paying for it?  

The cost of delivery depends on where the goods to be delivered and the delivery services you want(such as standard or express). If our system doesn't mention the cost when you check out,please contact us after ordering or before ordering mentioning the quantity, then we can tell you the cost.If you want to use your own delivery service rather than our delivery service,please choose 'Pickup From Store(Arrange your own delivery) 'option when you check out.If you want to know the dimension and the weight of the goods for your own delivery,please kindly feel free to contact us. We will give you all the information when we finish packing the order.

You as a customer will pay for the cost of delivery not us. We will tell you how much in your invoice.

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I live outside the United Kingdom, how would the tax work for the goods I import?  

If you live outside the United Kingdom and within the European Union member countries, we would not charge you VAT(Value Added Tax) in your invoice if and only if you have a VAT number in your country and give it to us to print it on your invoice.

If you are outside European Union member countries, then we would not Charge you VAT(Value Added Tax) on your invoice. But your country import tax might deal with it once it arrive in your country. For export evidence, we need the couriers receipt from you if you appoint the courier to delivery the goods for you. If we appoint the courier of course, we have the receipt, evidence of export, so you do not need to provide us.

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How long would it take to deliver the goods to us?  

It depends where about you want us to deliver the goods for you. In the UK mostly it take 2 or 3 or less days after the payment clearance and the booking. In some certain areas in the UK, it takes longer for the courier to deliver as the address would be in remote or complicated places.

Within the European member countries, it might take 3 to 4 working days as well it depends which country.

For the countries outside the EU, it might take longer.

For all shipments, we would supply you with a tracking number.

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How long would it take to process and book for delivery after I order and paid for the order?  

Once we make sure the fund is there in our bank account, or by card when we get the authorisation. Then we book the goods for delivery to be picked up the same day or next day if the order is after 11:30am.

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What is the minimum quantity we should order and how would it work by boxes(10 pcs) or......?  

The minimum order within the United Kingdom is £100 including the VAT and the delivery charge. The minimum will be 4pcs each color of that style,and if it is a assorted package the minimum will be 1 pack with 10pcs in a pack.

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Why I can't see 'ADD TO CART' button?  

If you can't see 'ADD TO CART' button that means you are in the main image of the style you are looking at.

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What is the different between the main image of the style and the image colour that I want to choose for the same style?  

Please have a look at the following picture for the explanation

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Why some of the default quantity near 'ADD TO CART' button is not minimum 3, like quantity 1, 2?  

Our stocks situation keep changing all the time. When the stock is lower than 3pcs, the default quantity will less than 3, and you just can buy that default quantity. If the default quantity is 4, means only 4pcs left in stock and you need to buy this 4pcs.

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If I want to buy more than 10pcs for one colour, what should I do?  

If you want to buy more than 10pcs for one colour, please email us.

 

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